Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Return eligibility

To be eligible for a return, the item must be in the same condition in which you received it, unused, and in its original packaging. You will also need your receipt or other proof of purchase.

To request a return, email support.oddlyneeded@gmail.com with your order number, the reason for the return, and photos if the item is damaged, defective, or incorrect.

If your return is approved, we will provide the correct return address and return instructions. Because some orders are fulfilled by third-party suppliers, the approved return address may differ from the address shown on the original package. Do not send an item back without approval or send it to the address on the package unless we specifically instruct you to do so. Unauthorized returns might not be accepted.

Return shipping and fees

• For a change-of-mind return, an accidental order, or selecting the wrong option, the customer is responsible for return shipping.

• If the item arrived damaged, defective, or materially different from what was ordered, Oddly Needed will cover reasonable return costs or provide another appropriate solution.

• We do not charge a restocking fee.

• Original expedited-shipping charges are nonrefundable unless the order was damaged, defective, incorrect, or otherwise required by law. Standard shipping is free.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact us promptly at support.oddlyneeded@gmail.com if an item is damaged, defective, or incorrect. Include your order number and clear photos or video showing the issue and packaging. Depending on the circumstances, we may offer a replacement or refund without requiring the item to be returned.

Delayed, lost, or undelivered orders

If your order has not arrived by the end of the estimated delivery window, contact us at support.oddlyneeded@gmail.com. We will investigate with the carrier and fulfillment provider.

If an order cannot be shipped, is confirmed lost in transit, or cannot be delivered, we will offer a replacement or a full refund to the original payment method, as appropriate. If tracking shows the package as delivered but you cannot locate it, check around the delivery location and with household members or neighbors, then contact us promptly. We will help investigate the delivery. Nothing in this policy limits rights provided by applicable law.

Cancellations and address changes

Contact us as soon as possible if you need to cancel an order or change the shipping address. Requests made within 12 hours are more likely to be completed, but cancellation or address changes cannot be guaranteed after processing or fulfillment begins. If we cannot stop the order, the regular return policy applies after delivery.

Exceptions

We cannot accept items that were used, altered, or damaged after delivery. We also cannot accept gift cards, personalized goods, hazardous materials, perishable goods, or items clearly marked Final Sale before purchase. Sale-priced items remain eligible unless they were clearly marked Final Sale.

Exchanges

We do not process direct exchanges. The quickest option is to return the original item and place a separate order after the return is approved.

Refunds

We will notify you after receiving and inspecting an approved return. If the refund is approved, it will be issued automatically to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since we approved your refund, contact support.oddlyneeded@gmail.com.