Shipping policy

Where we ship

Oddly Needed currently ships only to supported addresses within the United States. We do not intentionally accept international orders at this time.

Fulfillment and shipping origin

Orders may be processed and shipped by third-party fulfillment suppliers. Products may ship from outside the United States. Orders containing multiple products may arrive in separate packages.

Processing and delivery estimates

Orders are normally processed within 1 to 3 business days. Delivery time varies depending on the product, shipping origin, destination, and carrier.

Most orders are expected to arrive within approximately 5 to 20 business days after shipment. When a more specific delivery estimate is displayed on the product page or during checkout, that estimate applies to that product. Items within the same order may have different delivery windows and may arrive separately.

All delivery dates are good-faith estimates and are not guaranteed. Weekends, holidays, carrier disruptions, severe weather, customs processing, high order volume, and incorrect address information may cause delays.

Shipping cost

Standard shipping is free for United States orders. Any optional expedited-shipping charge and applicable taxes will be displayed before checkout. Oddly Needed will not add undisclosed shipping charges after purchase. If a carrier requests an unexpected customs or import payment, contact us before paying it.

Tracking

When tracking is available, it will be sent to the email address provided at checkout. Tracking can take several business days to begin updating after fulfillment.

Delays and inability to ship

If we learn that an order cannot be shipped within the promised timeframe, we will notify you and provide a revised shipment date when available. You may accept the delay or cancel the unshipped order for a full and prompt refund. If we cannot ship the order, we will cancel it and issue a full refund to the original payment method.

Incorrect or incomplete addresses

Customers are responsible for entering a complete and accurate delivery address. Contact support.oddlyneeded@gmail.com immediately if an address needs to be corrected. We cannot guarantee a change after fulfillment begins. If a package is returned because of an address error, we will contact you about available reshipment or refund options and any actual additional shipping cost.

Missing or damaged shipments

If a package is delayed beyond the estimated window, arrives damaged, or cannot be located, contact support.oddlyneeded@gmail.com with your order number. We will investigate and provide an appropriate replacement, refund, or other resolution consistent with our Return and Refund Policy and applicable law.